Refund policy

Return and Refund Policy

At Glamour Ray, we strive to ensure that each product reaches you in perfect condition. As part of our commitment to quality, we accept returns only for items that have been damaged during transit. Please review the details of our policy below.

1. Return Eligibility

• Damaged in Transit: If your item arrives damaged due to issues in transit, please contact us within 24 hrs of delivery to initiate a return.
• Non-Returnable Items: We do not accept returns for items that are undamaged and free of defects. This policy includes custom-made and personalized items, which are final sale unless damaged in transit.

2. Return Process

If your item has been damaged during delivery, please follow these steps:

• Contact Us: Email officialglamourray@gmail.com within 24 hrs days of receiving your item. Include your order number, a description of the damage, and clear photos showing the issue.
• Return Approval: Upon review, we will approve the return if the damage is verified. Instructions on how to return the item will be provided.
• Shipping Costs: Glamour Ray will cover the return shipping costs for items damaged in transit.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: For approved returns, a full refund will be issued to your original payment method within 14 business days.
• Refund Denial: If the item is returned without evidence of damage in transit, we reserve the right to deny the refund.

4. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

• Check with your bank or credit card company, as processing times may vary.
• Contact our customer service team at officialglamourray@gmail.com if you still have questions or need assistance.